Terms and Conditions

1. Company Information

This website and related sales channels are operated by Micasa SAS, trading as Micasa, a business operating under the laws of Senegal.

2. Acceptance of Terms

By visiting our website, creating an account, placing an order, or using any Micasa service, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms, you should not use our website or purchase products from us. These Terms apply together with our Privacy Policy, Refund Policy, Return Policy, Cancellation Policy, and Shipping Policy, all of which form part of the overall customer agreement.

3. Eligibility and Use of the Website

You may use the Micasa website only for lawful purposes and for legitimate browsing, inquiry, or purchasing activity. You agree not to misuse the website, interfere with its functionality, or attempt to gain unauthorized access to any part of the platform, customer data, or connected systems.

You are responsible for ensuring that any information you provide to Micasa is accurate, current, and complete, including your name, contact number, delivery address, and payment details where applicable.

4. Products, Descriptions, and Availability

Micasa offers furniture, home products, décor items, and selected appliances for sale. We aim to present product descriptions, images, dimensions, materials, and colors as accurately as possible. However, slight differences may occur due to lighting, screen settings, manufacturing updates, packaging changes, or natural material variations.

All products are subject to availability. Micasa reserves the right to update, discontinue, replace, or limit the availability of any product at any time without prior notice.

5. Pricing and Payment

All prices displayed by Micasa are subject to change without prior notice. The final price of your order will be confirmed at checkout or through direct order confirmation. Delivery charges, installation charges, or location-based service fees may apply separately depending on the item, the city, and the nature of delivery.

Micasa accepts various payment methods, including local payment solutions, bank transfer, card payments, and cash on delivery where available. Payment processing for certain transactions may be handled by trusted third-party payment providers.

6. Orders and Confirmation

Once an order is placed, Micasa may contact you to confirm order details, stock availability, delivery timing, assembly requirements, payment method, or location details. An order is not considered fully accepted until it has been reviewed and confirmed by Micasa.

We reserve the right to decline, hold, or cancel any order for legitimate business reasons, including but not limited to unavailable stock, pricing errors, suspected misuse, incomplete information, delivery restrictions, or inability to verify the customer or payment.

7. Delivery, Timing, and Assembly Services

Micasa currently delivers within Senegal only. Orders are generally processed within 24 hours, and delivery usually takes between 24 hours and 3 days depending on the product, destination, stock location, order volume, and operational conditions.

Some furniture items may include or require assembly or installation. Where assembly is offered, the service will be arranged according to the product type and delivery conditions. Delivery and assembly timing may vary depending on access, floor level, customer availability, and site readiness.

Shipping or delivery charges are not necessarily fixed and may vary by city, product size, weight, fragility, or service level.

8. Inspection on Delivery and Refusal of Delivery

Customers are encouraged to inspect the delivered items at the time of delivery. If the delivered product is clearly incorrect, materially damaged, or does not correspond to the confirmed order, you should notify the delivery team immediately and contact Micasa as soon as possible.

Refusal of delivery is permitted where the delivered item is materially inconsistent with the confirmed order, visibly damaged, or otherwise non-conforming. Refusal for other reasons may be treated in accordance with our cancellation and return rules.

9. Cancellation Policy

Cancellation eligibility depends on the product and the stage of order processing. In general, cancellation requests should be submitted within 24 hours of placing the order. No cancellation fee applies where a valid cancellation is accepted within this 24-hour period.

Orders that have already been prepared, dispatched, assembled, customized, reserved specifically for the customer, or otherwise committed for fulfillment may not be eligible for cancellation even if the request is made within 24 hours. Micasa will review such cases based on the product and order status.

10. Returns and Refunds

Eligible items may be returned within 7 days of delivery, subject to our Return Policy and Refund Policy. Not all items are eligible for return.

• Items that have been assembled or installed are not eligible for return.
• Custom-made or made-to-order products are not eligible for return.
• Discounted or clearance items are not eligible for return unless defective or incorrectly supplied.
• Electrical appliances are not eligible for return once opened or used, except where defective or wrongly delivered.

If a product is delivered damaged, defective, or different from the confirmed order, Micasa will arrange the return or appropriate resolution after verification.

Where no defect or delivery error exists, return costs and conditions may be handled according to the specific agreement reached between Micasa and the customer.

Approved refunds are issued immediately, in cash, at the time of approval or through a directly arranged equivalent settlement method where a physical cash refund is not practically possible.

11. User Accounts and Account Security

Certain services may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity carried out through your account.

Micasa may suspend or terminate accounts that contain false information, show suspicious activity, violate these Terms, or are used in a manner that may harm Micasa, its customers, or its systems.

12. Acceptable Use and Intellectual Property

All website content, including text, product descriptions, layouts, graphics, logos, images, design elements, and branding, belongs to Micasa or is used under appropriate rights. You may not copy, reproduce, republish, distribute, modify, scrape, or commercially exploit any part of the website without prior written permission.

You also agree not to use the site for unlawful conduct, spam, impersonation, fraudulent transactions, harmful automation, or attempts to interfere with platform security or normal operations.

13. Privacy, Data Collection, and Marketing Communications

Micasa may collect personal information including your name, phone number, email address, delivery address, account information, order history, and transaction-related details. Payment data may be processed through trusted third-party providers rather than stored directly by Micasa where applicable.

We may also use cookies, analytics tools, pixels, and similar technologies to improve performance, measure usage, personalize customer experience, and support marketing activities. Micasa may send order-related communications as well as marketing communications by email, WhatsApp, or SMS where permitted by applicable rules and customer preferences.

Customers may request account deletion through the dedicated Delete My Account page within the mobile app. More details are available in our Privacy Policy.

14. Third-Party Services

Certain parts of the Micasa experience may rely on third-party services, including payment gateways, delivery partners, analytics tools, communication tools, and embedded technologies. While we select service providers carefully, Micasa is not responsible for the independent terms, privacy practices, temporary outages, or operational decisions of third-party platforms.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Micasa shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to website use, delayed delivery, product unavailability, service interruption, payment failure by a third party, or misuse of products by customers.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law. Your statutory rights, where mandatory, remain unaffected.

16. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Senegal. Any dispute arising out of or relating to the use of the website, a purchase, or these Terms shall first be addressed in good faith through direct communication with Micasa.

If no amicable resolution is reached, the matter may be submitted to the competent authorities or courts of Senegal, subject to any mandatory consumer protection rights that may apply.

17. Contact Information

For any questions about these Terms and Conditions, your order, returns, cancellations, privacy concerns, or customer support matters, please contact Micasa through the details below: