1. Delivery Area
Micasa currently delivers within Senegal only.
2. Order Processing Time
Orders are typically processed within 24 hours from confirmation, subject to stock availability, delivery scheduling, payment verification, and operational conditions.
3. Estimated Delivery Time
Delivery generally takes between 24 hours and 3 days depending on the product, destination, availability, and logistics conditions.
4. Shipping Charges
Shipping and delivery charges are not fixed for all orders. They may vary depending on:
- The delivery city or region
- The type of product
- The size, weight, or fragility of the item
- The service level required
- Whether assembly or special handling is involved
5. Assembly and Installation
Some furniture items may include or require assembly or installation. Where this service is available, Micasa will arrange it based on the nature of the product and the delivery conditions.
6. Delivery Conditions
Customers are responsible for providing accurate delivery details, including address, phone number, and any useful location information. Delivery may be delayed if information is incomplete, incorrect, or if the customer cannot be reached.
Delivery timing may also be affected by access limitations, floor level, building restrictions, weather conditions, public holidays, traffic, or other operational factors beyond Micasa’s reasonable control.
7. Inspection Upon Delivery
Customers are encouraged to inspect items at the time of delivery. If the product appears visibly damaged, incorrect, or inconsistent with the confirmed order, the customer should report this immediately to the delivery team and contact Micasa as soon as possible.
8. Refusal of Delivery
A customer may refuse delivery if the delivered product is clearly wrong, materially damaged, or otherwise does not match the confirmed order. Refusal in such cases should be communicated immediately.
9. Delays and Exceptions
While Micasa aims to meet estimated delivery times, all delivery times are approximate. Delays may occur due to stock updates, logistics constraints, customer unavailability, location access issues, or force majeure events.
10. Contact Us
For any shipping or delivery questions, please contact:
Micasa SAS
Route de l'aéroport N96, Front of the Phillip Morris Building, Dakar 12000, Senegal
Email: info@micasameubles.com
Phone / WhatsApp: +221771940150
Contact Page: https://micasameubles.com/contact-us/
