Last Updated: August 7, 2026

Micasa respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the Micasa website at micasameubles.com, the Micasa mobile applications for Android and iOS, or any related services provided by Micasa.

Micasa is operated by MEGABAT SAS, a company registered in Dakar, Senegal.

By accessing or using our website, mobile applications, or services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Commercial Name: Micasa
Legal Entity: MEGABAT SAS
Registered Address: Rue Marchand x Autoroute, Immeuble NDINDY C, 6ème étage, Appartement 46, Dakar, Senegal
Store Address: Route de l’aéroport N96, Front of the Phillip Morris Building, Dakar 12000, Senegal
Email: info@micasameubles.com
Phone: +221 77 606 69 16
Phone: +221 77 389 70 51

For questions or requests concerning your personal information, you may contact us using the details above.

2. Information We Collect

We collect information that is necessary to provide our online shopping, account, payment, delivery, customer support, and related services.

When you create an account, place an order, contact us, or otherwise interact with Micasa, we may collect information such as your name, email address, telephone number, billing address, delivery address, account information, order history, product preferences, and communications with our customer service team.

When authentication or verification is performed using a one-time password or SMS verification, we may also process your telephone number and information related to the verification request.

For purchases, we may process order information, transaction references, payment status, selected payment method, billing details, and other information necessary to complete and verify a transaction.

Payment credentials are processed by the applicable payment service provider. Micasa does not intentionally store complete bank card numbers, mobile-money PINs, or other full payment credentials on its own systems.

We may also automatically collect certain technical information when you use our website or applications, including your IP address, device type, browser type, operating system, application version, date and time of access, pages or features used, and technical logs required for security, troubleshooting, and service operation.

3. How We Use Your Information

We use personal information only for legitimate business and operational purposes related to Micasa.

This includes creating and managing customer accounts; authenticating users; processing orders; confirming product availability; processing and verifying payments; arranging pickup or delivery; communicating order and delivery updates; responding to customer questions and support requests; managing returns, cancellations, or after-sales requests; maintaining wish lists and other account features; preventing fraud and unauthorized activity; maintaining the security of our website and applications; diagnosing technical problems; improving our products and services; complying with accounting, tax, regulatory, and legal obligations; and protecting the rights and interests of Micasa and its customers.

Where permitted by law, we may also use contact information to send information about Micasa products, promotions, or offers. Users may opt out of promotional communications at any time.

Transactional communications concerning an account, security verification, payment, order, or delivery may still be sent when necessary to provide the requested service.

4. Account Registration and Authentication

Certain Micasa services may require the creation of a customer account.

Customers are responsible for maintaining the confidentiality of their account credentials and for providing accurate information.

Micasa may use telephone verification, one-time passwords, SMS messages, or similar authentication technologies to confirm the identity of a user and protect accounts against unauthorized access.

Verification information is used only for account authentication, security, fraud prevention, and related operational purposes.

5. Orders and Payments

When you place an order, Micasa processes the information necessary to confirm the order, receive or verify payment, prepare the products, arrange delivery or pickup, provide order updates, and handle customer service.

Payments may be processed through third-party payment service providers, including PayDunya, depending on the payment methods available at the time of purchase.

Payment service providers process payment information under their own security and privacy practices. Micasa receives only the information required to identify and confirm the transaction, such as payment status and transaction references, where applicable.

6. Delivery Services

To deliver your order, we may share the information necessary for delivery with our delivery personnel or authorized logistics partners.

This may include your name, telephone number, delivery address, order reference, delivery instructions, and information necessary to complete the delivery.

Micasa may use external logistics providers, including Paps, where applicable, to manage or fulfil deliveries.

Delivery partners receive only information reasonably necessary to perform the requested delivery service.

7. SMS and Service Communications

Micasa may use SMS and telecommunications services, including services provided through Orange Senegal, to send authentication codes, account verification messages, order notifications, delivery updates, and other service-related communications.

Your telephone number may therefore be transmitted to the relevant telecommunications or messaging provider solely as necessary to deliver these communications.

8. Cookies and Similar Technologies

The Micasa website uses cookies and similar technologies that are necessary to operate the online store and provide features such as customer login, shopping carts, checkout sessions, language preferences, security, and website functionality.

We may also use cookies or similar technologies to understand how our services are used and to improve website performance and customer experience.

You may control certain cookies through your browser settings. Disabling essential cookies may prevent some parts of the website from working correctly.

Our mobile applications may similarly use local device storage or comparable technologies where required to maintain login sessions, application preferences, security, and application functionality.

9. How We Share Personal Information

Micasa does not sell personal information.

We may disclose personal information only when reasonably necessary to operate our services.

Information may be shared with payment processors, delivery and logistics providers, SMS and communications providers, website and application hosting providers, cloud and infrastructure providers, technical service providers, professional advisers, or government and regulatory authorities when required by applicable law.

Third-party service providers are expected to process information only for the services they provide to Micasa and in accordance with applicable data-protection requirements.

We may also disclose information when necessary to investigate fraud, security incidents, illegal activity, violations of our terms, or situations involving the protection of Micasa, our customers, or other persons.

10. International Data Processing

Some technology, payment, hosting, communication, or other service providers used by Micasa may operate or process information outside Senegal.

Where personal information is transferred or processed internationally, we take reasonable steps to use service providers and safeguards appropriate to the nature of the information and the requirements of applicable data-protection law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable law.

Account information is generally retained while an account remains active.

Order, payment, invoice, and transaction records may be retained for longer periods when required for accounting, taxation, fraud prevention, dispute resolution, warranty, regulatory, or legal purposes.

When information is no longer required, it may be deleted, anonymized, or securely archived in accordance with applicable legal and operational requirements.

12. Data Security

Micasa takes reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

These measures may include access controls, secure communications, authentication systems, server security, monitoring, backups, and restrictions on access to customer information.

However, no website, mobile application, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should also protect their account credentials and immediately contact Micasa if they suspect unauthorized access to their account.

13. Your Privacy Rights

Subject to applicable law, you may have the right to request information about the personal data Micasa holds about you, obtain access to that information, request correction of inaccurate or incomplete information, object to certain processing, withdraw consent where processing depends on consent, or request deletion of personal information where applicable.

Certain information may need to be retained even after a deletion request when retention is required by law or is necessary for legitimate purposes such as transaction records, accounting obligations, fraud prevention, disputes, or the establishment or defense of legal claims.

Privacy requests may be submitted to info@micasameubles.com.

We may need to verify your identity before completing a request in order to prevent unauthorized access to personal information.

Customers in Senegal may also exercise their rights under Law No. 2008-12 of 25 January 2008 on the Protection of Personal Data and may contact the Commission de Protection des Données Personnelles (CDP) regarding the protection of their personal data.

14. Account Deletion

Customers may request deletion of their Micasa account through the account-deletion functionality available in the Micasa application, where available, or by contacting us at info@micasameubles.com.

When an account is deleted, personal information associated solely with the operation of the account will be deleted or anonymized where reasonably possible.

Information that Micasa is legally or legitimately required to retain, including certain order, transaction, invoice, payment, fraud-prevention, or accounting records, may remain stored for the required retention period.

Deleting an account does not automatically invalidate or erase records relating to completed commercial transactions that Micasa is legally required to maintain.

15. Third-Party Links and Services

Our website or applications may contain links to third-party websites, applications, social networks, payment services, or other external services.

Micasa is not responsible for the privacy practices of independent third parties. When you access an external service, the privacy policy and terms of that provider may apply.

We encourage users to review the privacy information provided by any third-party service they choose to use.

16. Children’s Privacy

Micasa’s services are intended primarily for customers purchasing furniture, appliances, home products, and related services.

We do not knowingly seek to collect personal information from children who are not legally permitted to make purchases or create accounts independently.

If we become aware that personal information relating to a child has been collected in circumstances where parental or legal authorization is required, we will take reasonable steps to delete or appropriately restrict that information.

17. Changes to This Privacy Policy

Micasa may update this Privacy Policy from time to time to reflect changes to our services, technologies, service providers, legal obligations, or privacy practices.

When significant changes are made, the updated Privacy Policy will be published on our website or made available through our applications.

The date shown at the top of this Privacy Policy indicates when it was last updated.

Continued use of our services after an updated Privacy Policy becomes effective is subject to the updated version to the extent permitted by applicable law.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Micasa processes personal information, please contact:

Micasa – MEGABAT SAS
Rue Marchand x Autoroute, Immeuble NDINDY C, 6ème étage, Appartement 46
Dakar, Senegal

Store: Route de l’aéroport N96, Front of the Phillip Morris Building, Dakar 12000, Senegal
Email: info@micasameubles.com
Phone: +221 77 606 69 16
Phone: +221 77 389 70 51