Contact Us
Our Offline Stores
Mon - Fri 9:00am - 6:00pm
Head Office
Email: info@micasameuvles.com
Call Us 1: +221 77 606 69 16
Call Us 2: +221 77 389 70 51
Address: Route de l'aéroport N96, Front of the Phillip Morris Building, Dakar 12000, Senegal
Get in Touch
Frequently Asked Questions
Where do you deliver?
We deliver across Dakar and nearby areas. If your location is outside Dakar, contact us and we’ll confirm availability and delivery time.
How long does delivery take?
Most orders are delivered within 24–72 hours, depending on product availability and your address. Larger items may require scheduling.
Do you offer installation or assembly?
Yes. Installation/assembly is available for selected products (such as furniture sets and built-in appliances). The option will be shown at checkout or confirmed by our team.
Can I pay on delivery?
Cash on delivery may be available in selected areas and for certain order values. We will confirm payment options during checkout or by phone.
What is your return policy?
You can request a return within 7 days of delivery if the item is unused and in original condition. Some items (like hygiene-related products) may not be eligible—contact us to confirm.
What if my item arrives damaged?
If an item arrives damaged, please contact us within 24 hours with photos and your order number. We will arrange a replacement or a solution as quickly as possible.
Are your products covered by warranty?
Yes. Many appliances come with a manufacturer warranty. Warranty duration depends on the product brand and model—details are listed on the product page or provided with the invoice.
How can I track my order?
Once your order is confirmed, you’ll receive an update by phone/SMS. You can also contact our support team with your order number to check the status.
